In-Home Care Services in Spelthorne and Elmbridge

Your journey with Sonder begins with a simple phone call to our office where we then arrange a Free Care Consultation. Taking the time to learn about you, we gather essential details through our ‘Get To Know Me' form. This allows us to understand your preferences, needs and personality, ensuring that the care we provide is truly tailored to you.

Once we have the initial details, our Care Team will arrange a visit to your home to conduct a thorough Risk Assessment. This is a crucial step to ensure that the home environment is safe for the care being provided. We'll identify any potential hazards and advise any necessary adjustments to make the home as safe and as comfortable as possible.

Based on the amount of care that is required, our Business Planning Team will create a detailed care schedule. This is designed to meet your specific needs, ensuring that you receive the right amount of support at the right times.

Next, we develop a fully customised Care Plan that outlines the specific services you will receive. This plan is comprehensive, covering everything from daily tasks to more specialised care requirements. It serves as a blueprint for our carers, ensuring that every aspect of your care is delivered consistently and with the highest quality.

A member of our professional care team will personally introduce the selected carers to you and your loved ones. We believe this is an important step in building trust and a strong rapport, which are essential for effective and compassionate caregiving.

Once the introduction is made and a positive rapport is established, the care package will officially begin!

With Sonder, you and your loved ones will have access to a secure, user-friendly app that offers real-time updates on the care provided—only if you wish. This transparency allows family members to stay informed while respecting your privacy. Any notes or updates from the caregiver are available for review at your discretion, giving you full control over what is shared. We prioritise your privacy and security, ensuring both transparency and confidentiality in every aspect of care.

As a client of Sonder, you have the flexibility to make changes to the care plan as needed. Whether you wish to add new tasks for the carers, increase the number of visits, or adjust the schedule, simply contact our office and we will accommodate your requests immediately. Many of our clients choose to start with a small care package and gradually increase over time. We recommend this approach because it allows you to adjust the new support without feeling overwhelmed by sudden changes.