Explore More About Our CQC ‘Outstanding’ Home Care

What does Sonder mean?

‘Sonder’ is the realisation that everyone has a life as vivid and complex as our own.

This perspective lays the foundation for how we care - not only for our clients but also for their families, our carers and colleagues.

It reminds us that each act of care contributes to a lifetime of unique experiences, no less meaningful than our own.

At Sonder, we take pride in the values that shape our approach to care.

Ours is a vocation, not simply a service.

Caring for someone vulnerable is a responsibility that cannot be taken half-heartedly. It demands both physical and emotional energy and an absolute commitment. To the best carers, it feels like a calling, not a job.

We are part of a team.

We work as part of the sensitive relationship between the person we are caring for, their family and health professionals. We want what’s best for everyone and we work with a spirit of collaboration, keeping the channels of communication active.

We help maintain the dignity of those we care for.

Our clients usually want to maintain their sense of independence for as long as possible. With our help, they can feel reassured and proud that they can continue to lead a normal life in the familiar surroundings of their home.

We hire people that we want to spend time with.

Our team spends hours, every day, with their clients. So they have to be good company. And, to build trust and familiarity, they need to be genuinely personable, willing to show a sense of humour to lighten the load on those days that feel challenging.

We instinctively do the little things that mean a lot.

The little treats and trips out. Knowing what makes a client smile. Sensing when something just isn’t feeling right. They may not be world-changing moments but they can make someone’s day.

We always look for ways to be better carers.

By being responsible and willing to adapt at any given moment, we leave the door open to spot room for improvement. Every day brings different challenges and also different opportunities to make our clients even more content and comfortable.

We want to talk to the young about growing old.

Although the responsibilities of caring for elderly relatives are usually shouldered by mature adults, we see the positive benefits of discussing the topic with the younger generation. So we take every opportunity to visit schools and community centres.

Our History

Sonder Home Care was founded in 2007 with a mission and deep passion to deliver outstanding care in the home. Our journey began with the understanding that every individual deserves to age with dignity, surrounded by the comforts and memories that only home can provide.

Starting in Elmbridge and Spelthorne, we recognised the growing need for compassionate, personalised care services in the local community. From our humble beginnings with just a handful of carers, we have expanded to offer a wide range of services, including companionship, personal care, dementia care, and live-in care, among others. Our growth has been driven by the increasing trust and support of families who value the difference our tailored care makes.

What began as a small, dedicated team has grown into a large network of compassionate professionals, each committed to delivering the highest quality of care. Whether it's helping clients maintain their independence or providing specialist care for complex needs, we’ve remained true to our mission.

As we continue to grow, our commitment remains the same: to keep people living happily and safely in the place they love most—their own home.